Return Eligibility
We want you to be completely satisfied with your purchase of natural home aromatic products. If you are not satisfied, you may return eligible items within 30 days of purchase, provided they are in their original condition and packaging.
Items Eligible for Return
The following items may be returned:
- Unopened products in original packaging
- Products that are defective or damaged upon arrival
- Items that do not match the description on our website
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Items damaged due to misuse or improper handling
- Products purchased more than 30 days ago
- Custom or personalized items
Return Process
To initiate a return:
- Contact us within 30 days of purchase at infocenter@merchantmalltop.world or call +1 785-410-2369
- Provide your order number and reason for return
- We will provide you with a return authorization and shipping instructions
- Package the item securely in its original packaging
- Ship the item to the address provided in your return authorization
Refund Processing
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.
Please note that original shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and retaining your shipping receipt until the return is processed.
Contact Us
If you have questions about our return policy or need assistance with a return, please contact us:
Email: infocenter@merchantmalltop.world
Phone: +1 785-410-2369
Address: 2317 Hart Ave, Dodge City, KS 67801, United States